Instead they tried to man-handle the piano, setting it
called back and changed the delivery date to the
the details of the move. The estimator told us that the
Service and delivery vehicles should always park
We further thought that a major company like Mayflower
would be covered with plastic, and that we would be able
We made it a point to clarify with the Mayflower estimator
8/25 Haven't heard anything from Mayflower since receiving my claim paperwork. You would think they would call to apologize after seeing photos of how the truck was loaded and damaged boxes but it doesn't seem to appear that way. I would rate this as poor customer relations on Mayflower's part.
days to unload, without regard to actual scheduling,
to track online the location of our furniture as it moved
street to unload. Instead he drove over the landscaping
any truck, container, or uniform; although the name
seem to be generic values of two days to load and 14
I never even knew what company was in possession of the
I was called to schedule a delivery date after the
The unpacking was not completely finished because
tried to get me to sign the receipt paperwork
not handling the move. I never saw the name Mayflower on
Nobody told them that there would be a piano to be
The movers did not use a dolly.
El Paso had transferred our shipment from the cargo truck
jammed each item into the crates with such force that
crates were facing the same side of the truck.
I received a subpar international moving experience through on of Mayflower's sub-contracted companies, Daryl Flood. Upon notification of Daryl Flood that I would be using their services, it took 11 days to be contacted by their international coordinator, despite the companies knowledge that it was a short turnaround to my actual move date at the time (22 May contacted for a 5 June move). This included dumping multiple packets of paperwork on me, with very little or vague guidance, which ended up holding up the entire process. Unfortunately, the actual crews working the goods acceptance and delivery were excellent, but the mid-level staff were terrible, and did not convey what is expected when it comes to an international move, as a company should help the customer navigate the complications of moving abroad from the U.S. This was compounded by continued attempts by myself to contact the international coordinator I was assigned to by phone, only to get email responses instead of a returned phone call. I am an experienced mover, having relocated multiple times while in the military. After advising Mayflower of the situation, they took the complaint but have not responded, making me think they just don't care. So if you want to pay top dollar but receive subpar service, avoid Mayflower or it's sub's for any of your moving needs. I did more work than the company did, and I paid them.
the dirty cargo truck floor with no protection whatsoever.
the crates had some facing to the left and some facing
take care of some type of personal business.
and parked on my property. This not only left ugly
curt, impatient, and short-tempered. The driver
The driver at the destination was an experienced
I can accept issues with something as complex as a move. What I cannot accept is an organization's unwillingness to speak with a customer about those issues. It has now been over three months since I requested an opportunity to speak with someone about my move and everyone keeps telling me someone else is responsible. I requested the supervisor of one individual 4 times and she would never give me the person's name or contact info. Once I found someone who said they could resolve it, they went radio silent and I haven't heard from them since. Very frustrating. For what was supposed to be a top quality service provider they have been horrible. I'll will be sure to tell everyone I know to stay clear of these guys.
One of the reasons we decided to hire professional
The load and unload windows provided by Mayflower
debris in my yard from the unpacking process.
All the boxes were severely crushed, the end of a large
destination warehouse. Near the end of the window
the driver seemed to be in a hurry to leave to
before everything was unloaded. The proper
off completely, and another office desk had damaged edges
office desk was pushed in and splintered, one leg of the
moved, so we had to wait another 90 minutes for three
using a piano dolly, but they had no idea what that is.
The movers arrived in an unmarked truck with two men.
The shipment arrived in horrible condition.
to hold furniture and how to angle the pieces to
We never had any idea where our shipment was until it
across the country. These were all lies.
The wooden crates were delivered to my destination on
Mayflower does not own a piano dolly.
a flatbed truck. The fork lift operator who loaded
damage.
logistics or workload considerations. I was never
Mayflower appeared on some of the paperwork.
The driver of the flatbed truck did not park in the
Horrible experience. Crushed boxes and damaged luggage. Brand new Uhaul boxes crushed and unusuable. I'll let the pictures speak for themselves. Would you trust a moving company who puts fragile boxes on the bottom of the load? I'm sure making a claim will be just as good as how they loaded my boxes on the truck. Reported the incident by phone and email on 8/19, was told I would receive a damage claim. The damage claim came 8/22 after I had to ask for it again by email. According to the claim, you have to keep boxes for up to 9 months so they can be "inspected." I'm just thinking, why would I want to keep 100 or so damaged boxes around for 9 months? Yes that's right more than half of all of the boxes were damaged and need to be kept for insurance purposes because photos don't do justice. Quite honestly I should have video taped the whole truck and how they packed it.
Terrible. We are military family moved to alaska. They destroyed heirlooms and furniture due to careless disrespectful packing. We've moved many times, all over the world, and this company has outdone itself in lazy disrespectful treatment of our goods. Heartbroken. FIND ANOTHER COMPANY! YOU WILL REGRET THIS ONE. Period.
to the right. Unloading would have been simpler if all
would have a piano dolly. We were completely wrong;
window expired. I asked for a time of day, and they
in the street.
showed up at the destination.
before asking the customer to sign anything.
Update 9/6/16: Well, no word yet from mayflower, not even a courteous call. Highly disappointed with their customer service. Would not recommend if this is how they treat people.
last day of the window.
from my destination.
I was never notified when my load arrived at the
fit through narrow spaces. The driver was also
The movers did not even bring plastic,
shipment at any particular point or why Mayflower was
mover who explained in detail to his helpers how
movers would use a piano dolly, that our upholstered items
procedure is to unload and unpack everything
I found out later that my shipment sat for about a
movers is that we have a full size console piano.
piano was broken, the handle on the recliner was broken
in fact one of the sofa cushions was placed directly on
it was as if they were purposely trying to cause maximum
more workers to arrive. I asked if they would be
black marks on the concrete but also left nails and
notified when my load left the El Paso warehouse and
to wooden crates. The gorillas who made the transfer
week in a warehouse about 10 miles down the road
on two sides. The workers at the origin warehouse in
down on the ground outside several times.
Mayflower is a US Moving Company based in Fenton, Missouri. Mayflower is located at 1 Mayflower Dr, Fenton, MO 63026, USA.
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