The whole issue came up because online it said it was puppy adoption day and they had no puppies. We just wanted someone to know so they could take down the misinformation. The employee proceeded to tell us it wasn't there problem while yelling.
Didn't have what I needed and my card wouldn't work and wonder if it wasn't copied or money stole because of that!
Good food selection, but not a great selection of toys for cats. Employees are nice and I enjoy seeing the animals on adoption days.
From my own past experience, I can say this is on par for their customer service. Just crude really. I stopped being a customer there long ago.
My mother went into the store and was accused of check fraud simply because the machine wouldn't process her check for some reason. She has gone to this same store each month for 6 years now to buy specialized cat food and litter for her cats and spends a few hundred each month. There was absolutely no reason the check shouldn't have processed. The manager even said the check system is old and they have been having some trouble with the older systems and are trying to get new register systems this November. Just embarrassing treatment by the management and my mom is just mortified from the experience.
Completely awful experience. An employee had an attitude and proceeded to yell at us. Then when we asked for a manager proceeded to yell and told the manger that we needed to be dealt with.
Went to petco for a nail trimming. My Australian Shepard was a chore being tense and deffacating on the floor. But they managed to ease her worries and get a much need nail trim.
Petco Animal Supplies is a US Store based in Fenton, Missouri. Petco Animal Supplies is located at 149 Gravois Bluffs Plaza Dr, Fenton, MO 63026, USA.
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